Reference

Our terms keep your account and wallet safe

When you open an account with 1111 bet, you agree to follow a few straightforward rules.

Account securityJazzCash, Easypaisa, Raast paymentsWithdrawal verificationSupport contact paths
1111 bet Our terms keep your account and wallet safe
GET IN TOUCH

How to reach us about your account

Our support team is here when you have questions about your account, a payment that didn't go through, or if you need to verify your identity before a withdrawal. You can reach us by in-app chat during active lobby hours, by email for detailed issues, or through our help centre. Response times vary by channel — chat is fastest during peak times, email takes a few hours. We're built around Pakistan time, so support is available across your local hours.

Team online

In-app chat

Open the help menu inside your account lobby and start a chat. Best for quick questions about deposits, withdrawals or login issues.

Email support

Send detailed account questions or identity verification docs to our email. We respond within a few hours during Pakistan business hours.

Help centre

Check our FAQ page for answers about account closure, payment methods, and how to request your personal data.

HOW WE PROTECT YOU

Data, security and account access

Your account data stays encrypted when it moves between your device and our servers.

Encryption and storage

All data between your phone and our servers uses industry-standard encryption.

Payment security

Deposits via JazzCash, Easypaisa and Raast are processed by those payment providers.

Your data rights

You can request a full copy of your personal data, ask us to correct it, or request deletion where local…

Account recovery

If your login is compromised, use the password reset link on the login screen.

Dispute resolution

If there's a disagreement about a transaction or account closure, contact support first.

Record retention

We keep your deposit, withdrawal and game history for as long as local law requires.

Common questions about our terms

Here are the questions we hear most often from players setting up accounts, making their first deposit, or asking about withdrawals. If you don't see your question here, reach out to support.

You must be of legal age to open a gambling account in your region. We verify your age during signup by checking your ID. This is a legal requirement we follow for every account.

No, you can open only one account per person on 1111 bet. If we find multiple accounts linked to the same person, we merge them or close the extras without warning.

We need to confirm you are who you say you are before we send money from your wallet. Send us a copy of your ID or national card through the account settings. Most verifications clear within a few hours.

Yes, you can close your account by going to account settings and selecting close account. If you have a balance, we'll process a withdrawal to your registered payment method.

Use the forgot password link on the login screen. We'll send a reset link to your email. Click it, set a new password, and you're back in. If your email is compromised, contact support with your phone number and ID.

We keep your transaction history and identity records as long as local law requires. You can ask us to delete non-essential data anytime. Email support with your request and we'll process it.

1111 bet accepts JazzCash, Easypaisa, Raast and Bank Transfer. Deposits via these methods usually show in your wallet in under a minute. Choose the one you use most often.